Cancellation and Refund Policy

Last Updated: 29/05/2023

Consent

This Cancellation and Refund Policy outlines the terms and conditions for cancellations and refunds of course fees on garbSTUDY ("we," "our," or "us") for the website www.garbSTUDY.com ("the Site"). By purchasing and using our paid courses, you ("you" or "user") agree to abide by this cancellation and refund policy.

Cancellation Policy

1.1 Course Cancellation: You have the right to cancel your course enrollment within a specified cancellation period, which varies depending on the course. The cancellation period starts from the date of purchase and is clearly stated on the course description page for most of the courses it is about 7 days from the date of purchase. After the cancellation period expires, no cancellations will be accepted.
1.2 Cancellation Request: To cancel your course enrollment, you must contact our customer support team within the cancellation period specified for the course, you can contact us on help@grabstudy.com. Cancellation requests made after the cancellation period will not be considered.

This Refund Policy outlines the terms and conditions for refunds of course fees on garbSTUDY ("we," "our," or "us") for the website www.garbSTUDY.com ("the Site"). By purchasing and using our paid courses, you ("you" or "user") agree to abide by this refund policy.

Eligibility for Refunds

1.1 Course Refunds: We offer a refund on course fees within a specified refund period, which varies depending on the course. The refund period starts from the date of purchase and is clearly stated on the course description page. After the refund period expires, no refunds will be provided.
1.2 Refund Request: To request a refund, you must contact our customer support team within the refund period specified for the course. Refund requests made after the refund period will not be considered.

Refund Process

2.1 Refund Evaluation: Upon receiving your refund request, we will evaluate your request based on the eligibility criteria mentioned in this policy. We reserve the right to decline a refund if it does not meet the specified requirements.
2.2 Refund Approval: If your refund request is approved, we will initiate the refund process. Refunds will be processed through the original payment method used for the purchase with in the 9 days after approval of the refund.
2.3 Refund Amount: The refund amount will depend on the timing of your request and the refund policy applicable to the specific course. Please refer to the course description page for details on the refund percentage or amount that may be applicable.

Non-Refundable Items and Services

3.1 Digital Products: We do not offer refunds for any downloadable or digital products, such as e-books, PDFs, or other digital course materials.
3.2 Services: Additional services such as tutoring, personalized coaching, or consultation fees are non-refundable unless explicitly stated otherwise.

Processing Time for Refunds

4.1 Refund Processing: Once your refund request is approved, we will process the refund as soon as possible. The time it takes for the refund to be reflected in your account may vary depending on your financial institution or payment provider.

Pricing Policy

5.1 Course Pricing: We strive to provide accurate and up-to-date pricing information for our courses on the Site. However, in the event of a pricing error, we reserve the right to correct the pricing and offer you the option to proceed with the corrected price or cancel the purchase with a full refund.

INR Policy

6.1 Currency Conversion: If you are purchasing a course using a currency other than Indian Rupees (INR), the transaction amount will be converted to INR based on prevailing exchange rates. Please note that your bank or payment provider may charge additional fees or apply their own exchange rates.

Contact Us

If you have any questions or need further assistance regarding our refund policy, please contact our customer support team at help@grabstudy.com or through the contact information provided on the Site.
Please note that we reserve the right to modify or update this refund policy at any time, and any changes will be effective immediately upon posting on the Site. It is your responsibility to review this policy periodically to stay informed about any updates or modifications.